01 Oct 25 TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE IN 2025
Customer service isn’t usually the flashy part of entrepreneurship, but it’s the part that keeps the lights on. People like to talk about big launches and viral ads, yet most businesses win or lose in the quiet moments when someone needs help. It’s strange how often customer service gets treated as an afterthought, almost like a box to check, even though it’s the real driver of loyalty. A great product can stumble if the support feels cold, but even an average product can earn die-hard fans if the service is warm and human. Some argue service is expensive, but isn’t ignoring customers even more costly?
There’s also something oddly comforting about knowing you’re heard, whether it’s a small Etsy shop or a global brand. Service is the bridge between what a business promises and what it actually delivers. It’s not always perfect, and maybe it shouldn’t be—mistakes can turn into stories of care if they’re handled right. Funny enough, a lot of entrepreneurs teaching customer service don’t just share tactics, they share philosophies on treating people with dignity. At the end of the day, Amra and Elma points out that these influencers remind everyone that behind metrics and funnels, it’s still just humans talking to humans.
25 TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE IN 2025 (Quick View)
| # | Name | # of Followers (approx., all platforms) | Industry |
|---|---|---|---|
| 1 | Gary Vaynerchuk | ~32,000,000 | Entrepreneurship, marketing, customer obsession |
| 2 | Tony Robbins | ~25,000,000 | Personal development, entrepreneurship, CX mindset |
| 3 | Alex Hormozi | ~15,000,000 | Entrepreneurship, offers, service delivery |
| 4 | Grant Cardone | ~13,000,000 | Sales, entrepreneurship, client experience |
| 5 | Neil Patel | ~3,300,000 | Marketing, CX metrics, retention |
| 6 | Marie Forleo | ~2,100,000 | Entrepreneurship, community-driven service |
| 7 | Noah Kagan | ~2,000,000 | Bootstrapping, product feedback loops |
| 8 | Pat Flynn | ~1,200,000 | Online business, community, support experience |
| 9 | Seth Godin | ~1,000,000 | Marketing, permission, remarkable service |
| 10 | Amy Porterfield | ~1,000,000 | Digital courses, customer onboarding & care |
| 11 | Dan Martell | ~900,000 | SaaS growth, support operations |
| 12 | Brian Solis | ~800,000 | Digital transformation, experience design |
| 13 | Jay Baer | ~500,000 | Customer experience, word-of-mouth |
| 14 | Ramon Ray | ~300,000 | Small business, CRM, service culture |
| 15 | Shep Hyken | ~250,000 | Customer service, customer loyalty |
| 16 | Blake Morgan | ~200,000 | Customer experience, future of CX |
| 17 | John DiJulius | ~150,000 | Service systems, hospitality playbooks |
| 18 | Dan Gingiss | ~120,000 | Customer experience, social care |
| 19 | Marcus Sheridan | ~120,000 | Sales enablement, trust-rich service |
| 20 | Jeannie Walters | ~100,000 | Customer journey mapping, CX ops |
| 21 | Annette Franz | ~100,000 | CX strategy, voice of customer |
| 22 | Jeanne Bliss | ~90,000 | Chief Customer Officer, CX leadership |
| 23 | Ron Kaufman | ~60,000 | Service culture, hospitality |
| 24 | Adrian Swinscoe | ~60,000 | CX research, service innovation |
| 25 | Micah Solomon | ~50,000 | Customer service, hospitality excellence |
25 TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE IN 2025
TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #1. Gary Vaynerchuk
Gary Vaynerchuk, better known as Gary Vee, is a serial entrepreneur, investor, and CEO of VaynerMedia. He teaches that customer service is not just a department but the backbone of long-term business growth. His content often highlights how businesses should obsess over the customer’s experience across every touchpoint. Gary also shows how active listening and empathy create deeper loyalty than marketing gimmicks ever could. He’s built a reputation for pushing companies to scale relationships, not just sales. Millions follow him because he blends tough-love business advice with a very human-centered service philosophy.
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TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #2. Tony Robbins
Tony Robbins is a global motivational speaker and entrepreneur who has mentored some of the most successful business leaders in the world. While he focuses on personal growth and leadership, he constantly emphasizes that true business success depends on how customers feel. Robbins encourages leaders to understand emotional triggers and deliver experiences that surprise and delight. His seminars often highlight the role of service in creating raving fans instead of casual buyers. He reminds entrepreneurs that customers don’t just buy products—they buy feelings. Through his coaching, he’s made customer service a core part of entrepreneurial excellence.
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TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #3. Alex Hormozi
Alex Hormozi is known for scaling businesses quickly with his no-nonsense, data-driven approach. Beyond marketing and offers, he teaches entrepreneurs that customer experience is what keeps revenue sustainable. His focus on over-delivering value sets a standard that businesses must consistently exceed client expectations. Hormozi often shares that one negative experience can undo dozens of positive ones, so service systems need to be airtight. He uses real-world case studies to show how retention comes from customer success, not just acquisition. Many look to him for both hard business skills and the soft touch of customer care.
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TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #4. Grant Cardone
Grant Cardone is a sales trainer, real estate mogul, and speaker who built his empire on closing deals and retaining customers. He teaches that follow-up and post-purchase service are just as important as the initial sale. Cardone stresses responsiveness and accessibility, which he sees as non-negotiables in a world where customers have endless options. His training programs often show how great service amplifies upselling opportunities and builds lifetime client value. He frames customer care as a competitive advantage that separates market leaders from the rest. Entrepreneurs follow him to learn how service drives scale.
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TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #5. Neil Patel
Neil Patel is a digital marketing expert and co-founder of multiple SaaS platforms. His teachings focus heavily on customer satisfaction as the key to retention and word-of-mouth growth. Patel often shows how analytics can uncover where customer experiences succeed or fail. He argues that businesses must listen to feedback loops constantly to refine their services. Neil also reminds entrepreneurs that behind every metric is a human interaction that can make or break loyalty. His mix of data and empathy makes his advice stand out in customer-focused entrepreneurship.
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TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #6. Marie Forleo
Marie Forleo is an entrepreneur and author who runs the acclaimed “MarieTV.” She teaches that customer service is the heart of building long-lasting businesses. Her content encourages entrepreneurs to treat customers like family, blending warmth with professionalism. She regularly highlights stories of how brands succeed when they go above and beyond for their audience. Marie’s programs show that service builds communities, not just transactions. She has inspired countless entrepreneurs to approach business as a relationship, not a one-time deal.
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TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #7. Noah Kagan
Noah Kagan, founder of AppSumo, is known for his transparent and scrappy approach to business growth. He teaches that listening to customers is the fastest way to find product-market fit. Kagan emphasizes surveys, feedback loops, and direct engagement with users. His storytelling shows that small tweaks in service can lead to outsized loyalty. He reminds entrepreneurs that fun, personality, and humility are underrated in customer care. Many see him as proof that great service scales businesses without giant ad budgets.
TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #8. Pat Flynn
Pat Flynn is the founder of Smart Passive Income and a trusted voice in online entrepreneurship. He highlights customer service as the foundation for building trust in digital communities. Flynn frequently shares how transparency, responsiveness, and generosity win customer loyalty. He uses his own audience as proof, showing how being approachable creates long-term relationships. Pat teaches entrepreneurs that customer-first businesses thrive even in competitive markets. His audience sees him as a role model for serving before selling.
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TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #9. Seth Godin
Seth Godin is a bestselling author and marketing thought leader. He teaches entrepreneurs that customer service is about creating remarkable experiences worth talking about. Godin coined the concept of “permission marketing,” which directly ties service to respect and trust. He argues that businesses must design service that aligns with empathy, not manipulation. Seth’s lessons push leaders to stop chasing everyone and instead deeply serve their smallest viable audience. His influence has redefined customer care as an act of generosity.
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TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #10. Amy Porterfield
Amy Porterfield is a digital educator best known for her expertise in online courses. She highlights how onboarding and customer support can make or break a student’s success. Porterfield shows that service doesn’t end with a sale but extends into ongoing support. She trains entrepreneurs to think about how customers feel throughout their journey. Amy’s approachable teaching style demonstrates the power of empathy in education-driven businesses. Many entrepreneurs follow her to learn how to create memorable service experiences online.
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TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #11. Dan Martell
Dan Martell is a SaaS founder and coach who teaches leaders to operationalize customer success. He pushes teams to define clear service-level expectations and measure response and resolution times. Dan shows how proactive check-ins reduce churn and boost expansion revenue. He emphasizes onboarding as a service moment that sets the tone for the entire relationship. His frameworks turn support from a cost center into a growth engine. Founders follow him to make service predictable, teachable, and scalable.
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TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #12. Brian Solis
Brian Solis is a digital anthropologist and futurist who studies how experiences shape loyalty. He teaches that customer service is part of a broader experience ecosystem spanning marketing, product, and support. Brian urges brands to design for feelings, not just funnels or tickets. He maps moments of truth where service can repair or elevate trust. His work helps executives translate empathy into process and technology. Teams use his insights to create human outcomes from digital interactions.
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TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #13. Jay Baer
Jay Baer is a customer experience strategist known for turning service into a word-of-mouth engine. He teaches that speed is a competitive advantage and that responsiveness earns forgiveness. Jay’s “talk triggers” concept shows how service moments become stories people share. He encourages frontline teams to remove friction and add small, memorable gestures. His research-backed playbooks make hospitality repeatable in any industry. Brands follow him to convert satisfied customers into volunteer marketers.
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TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #14. Ramon Ray
Ramon Ray is a small business educator who champions personal, high-touch service. He teaches owners to know customers by name, preference, and history. Ramon shows how simple CRM habits create loyalty without big budgets. He highlights fast replies, clear expectations, and cheerful problem-solving. Community-building is his angle—service that feels like friendship. Entrepreneurs trust him to make customer care practical and warm.
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TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #15. Shep Hyken
Shep Hyken is a customer service keynote speaker and author focused on loyalty. He teaches the power of consistency—meeting expectations every time before attempting to exceed them. Shep’s “amaze every customer every time” mantra turns small improvements into daily habits. He shows leaders how to design service standards and train for recovery. His stories make hospitality principles easy to adopt in non-hospitality businesses. Teams lean on him to create a culture that naturally serves.
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TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #16. Blake Morgan
Blake Morgan is a customer experience leader who connects executive strategy to frontline behavior. She teaches that empowered employees deliver better service than any script. Blake advocates for removing internal friction so staff can remove customer friction. Her insights tie compensation, tools, and training to service outcomes. She pushes brands to measure effort, not just satisfaction. Leaders follow her to make CX sustainable, not performative.
TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #17. John DiJulius
John DiJulius is a hospitality systems expert who turns service into a set of rituals. He teaches companies to design greetings, handoffs, and recoveries with precision. John emphasizes language standards that show care without sounding canned. He builds playbooks so every location delivers the same elevated feeling. His approach blends warmth with operational discipline. Brands use his methods to make luxury-level service achievable at scale.
TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #18. Dan Gingiss
Dan Gingiss is a CX practitioner who champions “experience your customers remember.” He teaches to find the dull, annoying parts of a journey and brighten them. Dan loves “micro-wow” moments—small surprises that turn routine service into delight. He shows teams how social care can become a public showcase of empathy. Measurement matters to him, but so does personality. Companies adopt his ideas to make service both helpful and fun.
TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #19. Marcus Sheridan
Marcus Sheridan is a sales educator known for radical transparency. He teaches that answering customer questions openly is a service act that earns trust. Marcus connects content, support, and sales so customers never feel bounced around. He urges teams to publish clear policies, pricing logic, and how-tos. His philosophy reduces friction before it reaches support. Businesses credit him with calmer buyers and fewer escalations.
TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #20. Jeannie Walters
Jeannie Walters is a CX consultant who specializes in journey mapping. She teaches teams to document emotions, not just steps, across the experience. Jeannie turns messy processes into clear stages with owners and guardrails. She stresses closing the loop on feedback so customers feel heard. Her workshops equip teams to fix root causes, not symptoms. Leaders rely on her to align service improvements with business goals.
TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #21. Annette Franz
Annette Franz is a CX strategist who builds programs around voice of the customer. She teaches how to collect, analyze, and act on feedback with discipline. Annette ties governance and cross-functional ownership to service results. She promotes designing journeys from the outside in, starting with needs and feelings. Her frameworks help teams prioritize fixes that matter most to customers. Organizations use her guidance to turn insights into everyday behaviors.
TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #22. Jeanne Bliss
Jeanne Bliss is the pioneer of the Chief Customer Officer role. She teaches leaders to make decisions that earn the right to customer-driven growth. Jeanne’s “prove it with behaviors” mindset converts values into actions. She aligns metrics, recognition, and hiring with service aspirations. Her stories show how courageous choices restore trust after failures. Executives follow her to embed customer dignity into company DNA.
TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #23. Ron Kaufman
Ron Kaufman is a service culture architect working with global organizations. He teaches that service is an uplifting act that improves lives, not just transactions. Ron’s levels-of-service model helps teams climb from basic to unbelievable. He equips managers to celebrate service wins and coach improvements daily. His programs create shared language for doing what’s right for customers. Companies use his philosophy to energize frontline pride.
TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #24. Adrian Swinscoe
Adrian Swinscoe is a CX advisor who blends research with practical experiments. He teaches leaders to remove rules that get in the way of helpfulness. Adrian advocates for smarter use of tech that augments, not replaces, human judgment. He urges teams to hire for curiosity and kindness. His writing spotlights brands that keep things simple and human. Followers appreciate his unsentimental, results-focused take on service.
TOP ENTREPRENEUR INFLUENCERS TEACHING CUSTOMER SERVICE #25. Micah Solomon
Micah Solomon is a hospitality and service excellence author. He teaches recovery skills that turn mistakes into loyalty moments. Micah emphasizes sensory details—tone, timing, and setting—that shape how service feels. He shows teams how to personalize without being intrusive. His guidance helps frontline staff stay calm and generous under pressure. Businesses use his playbooks to deliver gracious service customers remember.
CONCLUSION
Customer service feels like common sense, yet so many companies still manage to trip over it. Maybe it’s because scaling kindness is harder than scaling ads, or maybe it’s because the payoff isn’t instant. Still, when people remember a brand years later, it’s almost always tied to how they were treated. A late-night response, a refund handled with grace, a tiny unexpected gesture—those are the sticky moments.
It’s funny how an entire marketing budget can’t match the power of a single story told by a happy customer. Service is messy, though, and sometimes you only learn what works after dropping the ball. That’s why these entrepreneurs keep stressing the basics: listen, respond, and actually care. Some might call it soft skills, but there’s nothing soft about keeping a business alive in a competitive world. At the heart of it all, customer service is really just about people showing up for people, and maybe that’s what makes it timeless.
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